FREQUENTLY ASKED QUESTIONS
What are your Delivery charges?
We offer standard delivery – Royal Mail, Tracked / Signed For
Do you deliver outside the UK?
We are currently exploring that option, but unfortunately our delivery is limited to the UK only.
What is your returns policy?
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All returns must be made within 14 days following the date of delivery of the product and returned items must be securely wrapped and packaged. -
The returned product must be unused, in its original, unopened packaging with labels still attached and otherwise in a condition enabling us to sell the product as new. -
We recommend using a posting method that provides proof of delivery. -
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense. -
Replacement or alternative items will be processed as promptly as possible. -
Refunds will be including the original delivery charges and excluding the costs of returning the product to us. -
To return by post email info@safojo.com to request a returns address
Do you have other designs apart from YIN?
Yes, we have some exciting new designs in the pipeline which would be released in 2019.